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There probably isn’t a business in Australia that does not preach great customer service but in reality, how often do you really have an experience that leaves you thinking “WOW”? Have you ever been in a bank at lunchtime for an urgent transaction? There is a very...

Franchising. It tends to get a bit of a bad wrap, and on some occasions that it’s warranted. Australia has more franchise systems per capita of any country in the world and not all franchise systems are equal. According to the last national franchise survey conducted...

We often talk about vendor management, what does that really mean? We manage and guide our owners on how we think they should behave without really understanding their needs and expectations.  We come to the conclusion that our own judgement is the best solution to...

Lately, there have been some new “start-ups” in the property management space that are trying to swing investors away from traditional property management. As a result, the average fees for the industry are under pressure as some investors get seduced by the promise...