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This post is all about a very simple (but super powerful) philosophy that improves efficiency, creates steady long-term growth, and basically helps you change some long term bad habits. It’s fuelled by one simple principle: Do 1 percent better every day. You might...

I listen to a lot of podcasts and by that, I mean A LOT! I was listening to a story on the weekend that was specifically about sport and how teams turn around their success based on the thoughts and attitude. One story I found particularly interesting was on The...

Being involved with Jim’s Group for many years I hear many comments about Jim’s Group, it’s divisions as well as franchising in general. Most of these comments come for a lack of understanding about the Jim’s Group structure and assuming all Franchise systems are the...

If you live in the world of Franchising you would be living under a rock if you were not aware of the federal government's inquiry into the franchising industry. In mid March the inquiry has released its first findings. I thought I would share my thoughts on one point...

When preparing your home for sale, you may be considering the need to undertake more than just cosmetic modifications in order to maximise the potential purchase price. Sometimes an interior make-over or strategic styling are enough, but in other cases it may be...

There probably isn’t a business in Australia that does not preach great customer service but in reality, how often do you really have an experience that leaves you thinking “WOW”? Have you ever been in a bank at lunchtime for an urgent transaction? There is a very...

Franchising. It tends to get a bit of a bad wrap, and on some occasions that it’s warranted. Australia has more franchise systems per capita of any country in the world and not all franchise systems are equal. According to the last national franchise survey conducted...

We often talk about vendor management, what does that really mean? We manage and guide our owners on how we think they should behave without really understanding their needs and expectations.  We come to the conclusion that our own judgement is the best solution to...

Lately, there have been some new “start-ups” in the property management space that are trying to swing investors away from traditional property management. As a result, the average fees for the industry are under pressure as some investors get seduced by the promise...